Sallie Mae Update

I just got an email response to Sallie Mae. Looking back at what I sent, I'd only fix the typos, I'm not embarassed by any of it. But, I was interested in what they had to say. Here it is:

Thank you for your inquiry and for your business with Sallie Mae.

On behalf of Sallie Mae, please accept our sincere apology for any unprofessional service you received while speaking with one of our representatives. We intend to provide the highest level of service and regret that your experience with us failed to reflect that commitment. Thank you for making us aware of this situation.

Your account is current. Your SMART Consolidation Loans are next due for payment on January 23, 2009 in the amount of 83.96, and your private loan is due for payment on January 20, 2009, in the amount of $243.16.

How kind of them to let me know I still owed them money! I paid yesterday, and printed out my confirmation this time. I hate to do it, I hate it! But it's the only way I can prevent this from happening again I guess.

An apology should make me feel better, but it doesn't. I know they're not going to change a single thing. Other people will have to go through what I did. And, I still had to pay the late fees. I still hate them.